We are committed to safeguarding all registered user information, including names, emails, phone numbers, and addresses, with the highest level of security. leyu Official pledges to handle your data with utmost discretion, assuring you that your personal details will never be shared with any third parties.

Furthermore, we do not store any credit card information on our servers. All payments are processed through leading global payment gateways, such as Alipay and WeChat Pay, and all website connections are secured with SSL encryption technology.

Your Rights Regarding Personal Data

leyu.com collects anonymized usage statistics for service improvement.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Refunds Issued Under These Circumstances

• The purchased product exhibits functional defects or does not match its description, and we are unable to provide a viable solution.
• The service content you purchased significantly differs from what is presented on the platform, failing to meet expectations, and we cannot offer remediation.
• You have initiated a dispute resolution process before informing our support team of your issue.

Refunds Not Applicable In These Cases

• The event content you purchased deviates substantially from the actual broadcast, impacting your viewing experience, and we have not resolved it promptly.
• You have initiated a payment dispute before contacting our customer service team and attempting to resolve the issue.
• The value-added services you purchased were not delivered as expected, and we could not complete delivery or provide an alternative within a reasonable timeframe.

Account Deactivation